Policies

What we collect

• Details you give us: your name, email, phone or WhatsApp number, shipping and billing address, and anything you write to us.
• Order details: what you bought, when, and how much you paid. Card and UPI details are handled by our payment gateway; we never see or store your full card number.
• Device and usage details: your browser, device, IP address and the pages you visit, collected through cookies and similar tools.

How we use it

• To take payment, pack and deliver your order, and send you tracking updates.
• To answer your questions and handle warranty claims.
• To send you news about new collections, only if you join our list. Every message has a way to leave.
• To keep the site secure, prevent fraud, and understand which pages people use so we can improve them.
• To meet our legal, tax and accounting obligations.

Who we share it with

We share only what is needed to run the shop: our store platform (Shopify), payment gateways, courier partners, and email or WhatsApp messaging services. We may also share information when the law requires it. We never sell your personal information.

Cookies

We use cookies to keep your bag working, remember your preferences, and measure how the site is used. You can block or delete cookies in your browser settings, though some parts of the site may stop working.

How long we keep it

We keep order records for as long as tax and accounting laws require. Other information is kept only as long as we need it for the purposes above.

Your choices

You can ask us to show, correct or delete your personal information, or to stop sending you marketing messages, by writing to [support email]. Some records must be kept by law even after you ask.

Security and children

We use reasonable safeguards to protect your information, though no system online is completely secure. The site is not meant for anyone under 18 to buy from without a parent or guardian.

Products

Our watches are made with natural materials like bamboo, so grain, colour and pattern vary from piece to piece and may look slightly different from the photos. This is part of the product, not a defect. Each watch is made in limited numbers and may not be restocked.

Prices

All prices are in Indian Rupees and include applicable taxes and shipping within India. We may change prices at any time, but the price you pay is the one shown when you place your order.

Orders and payment

• All orders are prepaid. We don't offer cash on delivery.
• An order is confirmed once payment is received and you get an order confirmation from us.
• We may decline or cancel an order if a product is unavailable, the price was shown wrongly, or we suspect fraud. If we cancel, we refund the full amount to your original payment method.
• Once you place an order, you cannot cancel or change it. See the refund policy below.

Shipping, refunds and warranty

Shipping is covered by the shipping policy, refunds by the refund policy, and repairs by our 12-month warranty against manufacturing defects. Wear and tear is not covered.

Stories and symbols

The stories and symbols on our watches are shared for their design and cultural meaning. We make no claim that wearing a watch brings any particular outcome.

Our content

The Rang name, logo, designs, artwork, photos and text on this site belong to Rang. Please don't copy or use them without our written permission.

Liability

To the extent the law allows, our total liability for any claim about an order is limited to the amount you paid for that order. Nothing in these terms limits your rights under Indian consumer protection law.

Governing law

These terms are governed by the laws of India. Any dispute is subject to the courts at [Erode, Tamil Nadu].

Changes

We may update these terms from time to time. The version on this page when you place your order is the one that applies to it.

Damaged, defective or wrong items

If your watch arrives damaged, has a manufacturing defect, or is not what you ordered, we will replace it:

1. Tell us within 7 days of delivery at [support email].
2. Include your order number and clear photos or an unboxing video showing the problem.
3. Keep the watch and all packaging as received until we reply.

Once we confirm the issue, we send you a replacement of the same model. If that model is no longer available, we offer you a different watch of equal value. Faults that appear later are handled under our warranty.

When we cancel an order

The only time money is returned is if we cannot fulfil your order. In that case we refund the full amount to your original payment method within 7 working days.

• Cost: shipping is included in the price of every watch. There is no extra charge at checkout.
• Dispatch: every order is packed and dispatched within 5 working days of payment, from Erode, Tamil Nadu.
• Delivery: after dispatch, delivery time depends on your pincode and the courier.
• Tracking: we send a tracking number by email or WhatsApp as soon as your order ships.
• Where we ship: within India only, for now.
• Address: please check your address and phone number. We are not responsible for delays or losses caused by incorrect details.
• Failed delivery: if the courier can't deliver and the parcel comes back to us, we will reship once you confirm the address. Confirm whether reshipping is charged.
• Damaged parcels: if the outer box looks damaged, take photos and record an unboxing video, then write to us within 7 days.