Warranty & Care

Only manufacturing defects, meaning faults that come from how the watch was made rather than how it was worn. For example:

• The movement stops or keeps poor time with a fresh battery
• The hands, crown or dial come loose without any knock or fall
• The case or caseback separates at a joint during normal wear
• A buckle or strap fixing fails without force being applied

If we confirm a manufacturing defect, we repair the watch or replace it with the same model. If that model is no longer available, we offer a different watch of equal value.

• Wear and tear, including scratches, scuffs, dents and fading
• The strap and buckle, which wear with use
• The battery, which runs down over time
• Water damage from bathing, swimming, heavy rain or soaking
• Impact damage from drops, knocks or a cracked crystal
• Heat, sun and chemicals, such as perfumes, sanitiser, sprays or a hot car dashboard
• Natural changes in bamboo, like the grain deepening in colour or small variations in tone
• Repairs or battery changes by anyone else that damage the watch or open the case
• Loss or theft, and damage from accidents or misuse

1. Email [support email] within the 12 months, with your order number.
2. Add clear photos or a short video showing the problem.
3. We reply within [2 working days] to tell you if it looks like a manufacturing defect and what happens next.
4. If we need the watch, we tell you how to send it. Confirm who pays return postage.
5. We inspect it, then repair or replace it and send it back to you.

The warranty applies to the original buyer with proof of purchase from rang.watch. It does not affect your rights under Indian consumer law.

• Handwashing is fine. Take the watch off before bathing, swimming or a heavy downpour.
• If it gets wet, dry it straight away with a soft cloth.
• Put perfume and sanitiser on first, let them dry, then put the watch on.
• Store it somewhere cool and dry, out of direct sun, away from bathrooms and car dashboards.
• Keep it apart from keys and coins so the crystal and case don't get scratched.

• Wipe the case and dial with a soft, dry cloth. No sprays, polish or cleaners.
• Don't soak it or leave it damp. Water can swell or mark the bamboo.
• Expect the tone to deepen a little over time and with light. That is normal, and part of its charm.
• Avoid big jumps in heat and humidity, like moving straight from a hot car into a cold AC room and back again.

• Wipe the vegan leather strap with a slightly damp cloth, then let it air dry away from heat.
• Don't wear it too tight. Leave room for a finger, so the strap and your skin can breathe.
• Straps wear with use and are not covered by the warranty. Replacement straps [available on request].

• Setting the time: pull the crown out, turn it to set the hands, then push it fully back in. A crown left out lets in moisture and dust.
• Battery: the quartz movement uses a standard watch battery [SR626SW, confirm]. When the watch stops, any watch repair shop can replace it.
• Ask the shop to close the caseback carefully, especially on bamboo. Damage from a battery change is not covered.